royal caribbean upgrade room after final payment

That is a great suggestion! You don't treat your customer this way and expect to stay in business. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Try and enjoy the cruise anyway. It is very unlikely to be able to change or upgrade your room onboard. Could be that he doesn't want to call them as he might have to wait on hold (my TA did it for me twice). If you have an account, sign in now to post with your account. This morning I checked, and sure enough, the guarantee was gone. You will be able to leave a comment after signing in, By He then said the rate was not the same because it did not include fees/port charges, etc. I'm sorry that it sounds like you've missed out some great opportunities regarding your cabin upgrade. I feel like I am annoying my agent. Well, the good thing is my dad understood. My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. If it's not then I will stop trying to look at upgrade opportunities. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. Bit of a lottery i suppose. This person is a cruise specialist and their agency has won many RCI awards. Presumably I'll have my cruise documents by then? Either way, Im happy for an upgraded room even if I dont get the refund. Sorry you are stuck in a cabin you would have preferred to upgrade. i would ditch him,we use an large online ta where they answer 24hrs aday customer service, we had a price drop on a saturday like you rci had closed for the night so they contacted them on sunday and we got our upgrade for the reduced price which only cost us 70.00 dollars more. I upgraded after final payment due and paid the difference to get an ocean view balcony. Ended up calling the C&A line instead and got it done. Is this true? Most reps on the main line have no clue. You can try putting in a few bids through RoyalUp for staterooms that were more then the one that you chose when you booked the cruise. The first time it was on Tuesday. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. Because of the popularity of cruising almost all our rooms are occupied. Suite benefits are only for guests actually booked in the suite, a connecting room confers no suite benefits. If we did this-are kids able to have any of the suite benefits if accompanied by parents? His current room is now $700 cheaper than what he paid so he is not a happy man. Don't be surprised if that credit doesn't show up. I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. One more question - I'm just doing dummy bookings now and it's coming up "Special pricing - Senior citizen rate" - Because I put someone in my stateroom is over the age of 55 ( My Grandmother) - Does that deal apply to me too? Your only option is if a higher category cabin is available at the same price or lower, you can upgrade ( no OBC or refund if the new price is under your old price). I found a great rate and jumped on it, I'm glad I did. Create an account to follow your favorite communities and start taking part in conversations. Inside guarantee that I had already booked last month when I had to replace my Vision TA September 2020 cruise. I don't understand. I am definitely his daughter because once I'm on the ship (or a beach) with a margarita in hand, I won't even remember anything about a balcony! The agency may have won awards, but how long has he been working as a TA. LauraS If it's not then I will stop trying to look at upgrade opportunities. Are you about to book your first cruise and looking to save money by reserving the cheapest room available? The cruise market appears to be different from pre-covid. Today a sale price came out and I can get an Owners Suite for $4.00 cheaper. We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. Years ago this practice was more prevalent and you could get some decent discounts for these literally last-minute staterooms. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final . By Good luck. What I'm asking is..I booked a Junior Suite on an upcoming cruise. Not worth it. You will be able to leave a comment after signing in, By By Any other way to get the upgrade at the website price? The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Sorry to hear you had such a hard time with your TA. My fault. If you booked your cruise on your own directly with Royal Caribbean, you can call Royal Caribbean directly and give them your reservation number and tell them you want to upgrade. Perhaps the price dropped, or your financial situation has changed, or perhaps you simply want to splurge. Would appreciate guidance from the experts! I did find that email address earlier in a search. Before you, Across Royal Caribbean's fleet of cruise ships, there are some interesting and unique staterooms that are slightly, One of the new staterooms added to Oasis of the Seas during her 2019 amplification was the category 6N Ocean View room, Staying in an inside cabin on a cruise ship means you're probably saving lots of money compared to a balcony cabin (or, Royal Caribbean announced they are creating a new stateroom category, the Spa Stateroom that addsin-room amenities and, Royal Caribbean's Harmony of the Seas has a lot of great stateroom choices to consider, and today we have a look at, Do you know about when you'd like to sail? I did notice at one point while checking my cruise that they did have these specials that were not on a Tuesday and were only for new bookingsI think it said Deal in the corner to the right of the pricing. stampingoddess, September 17, 2019 in Royal Caribbean International. I will know for next time and trust my gut. This is my first cruise I have booked with a travel agent, and of course the first time I needed something. Posted January 15, 2016. By He then said the rate was not the same because it did not include fees/port charges, etc. Nothing changed, you got bad info. It's past my final payment, since our cruise is December 8. *Please see all applicable Terms & Conditions for Promotions. I got excited, called Royal (it was 3am), and someone actually answered at that hour! They come and go quickly sometimes. Thanks for the confirmation (and letting me vent). This was after final payment. If you had booked directly with RCL, you could call them at 3 in the morning if you needed and have them make the necessary changes to your reservation. Finally, it's NEVER too late to upgrade as far as RCL is concerned. You're correct about after final payment. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Is this true? Will RCI not upgrade 13 days in advance of sailing? 2023 Cruisers' Choice Awards! By Thank Kathy. Plus, it was the LAST Grand Suite available (still shows none left on the website). Started June 21, 2021, By I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. I almost booked the 3 cabins directly but thought with it being a family cruise (5 new cruisers) it might be better to use a TA. http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. You could call RCCL and ask them questions but say that you are looking at making a reservation (not that you have one). Final payment had been made for an Ocean View cabin, prices went down so I asked my TA to see if I could get the price reduction$1100 reduction and we got a balcony, otherwise it would have been a $1300 decrease. Your sailing (Harmony 11/3) IS on the flyer Bob provided. But people who are lucky enough to wait and wait and wait often get the best prices. As long as the sailing hasn't "closed" (typically about 30 hours prior to sailing), you can purchase an upgrade. LauraS Started August 27, 2021, By I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. Cruisers' Choice Awards! You can go to Guest Services to speak with them immediately upon boarding but I would not bet on this being an option at all. Urghthat is frustrating to hear. I just saved $100 on a cruise I booked for November 2020. I do have a RoyalUp bid too! I found a Grand Suite on Royal's website that was only 50 bucks more per person than what I paid for our Junior Suite on the Oasis. Powered by Invision Community. I'm not even going to ask for his assistance on that. I thought RCCL was open on weekends but maybe shorter hours. I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. We do not have any OBC but did receive the 50% off second guest in each room. I spent more time re-arranging items than we actually got in benefits. I even asked to speak with a superior and they said the same thing. I'm split in continuing to look. Check on the Royal Up website to determine if you are eligible for an upgrade. Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. You get whatever they are offering at the time you re-price your booking. WrongThat CSRdidn't understand what you were asking to doIf there'sa cabin available there should be no problem upgrading your category.regardless of when final was made or due. It seems if that were the case, I would see many posts about that on here! Travel agents log into the same database as the PVP's so. With one exception (more on that in a minute), cruise lines won't honor lower prices after final payment, and if you try to cancel and rebook, you'll almost certainly find that the cancellation penalty is greater than the savings. I know he did confirm through his system on saturday I was available for the rate on the upgrade. if they did refund you should see it on the website , it should reactivate the make a payment option and the amount would be there on negative. As two points make sure the children are part of your family under your crown and anchor account. Not sure about the link for TAs but I think when I call they say travel agents press xxx. There was a balcony guarantee (X) available. Nope. Its not that cabin per se, but that you are or were military. :D. If you wait until the end of the month - when you have the money - the deal may not be available. Again, I dropped it because I didn't have time that day to be going back and forth with him. Someone at Royal must have mistakenly hit the refund button. CC Help Jenn That same afternoon, prices. Display as a link instead, I upgraded after final payment due and paid the difference to get an ocean view balcony. Our sail date is in 13 days. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. We are booked and paid in full on a November Oasis sailing in two connecting balconies-adults in one room, two teens in other room. We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. However, my final payment wasn't/isn't paid yet. Sorry to all the good ones out there. I have sent an email this morning. On 7/22/2022 at 4:15 PM, D.Mckinnon said. Will Royal Caribbean allow me to get an upgrade t. Any hidden fees for your own modem and router? If you've already made the final payment (generally 60 to 90 days before your sail date), you're likely out of luck. Thank you very much for your quick reply. There was a balcony guarantee (X) available. Will RCI not upgrade 13 days in advance of sailing? Royal Caribbean suggested I bid on multiple rooms to increase my chances of an upgrade. He said it would be and there would be no problems. Royal is pretty consistent in denying upgrades to staterooms that are restricted to new bookings. Does this seem right? You have confirmed that generally this should have been available. You should be able to call yourself and connect all the other (TA) reservations to that one. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. I checked yesterday, it was still showing available. Typically they let you upgrade for no cost, but won't refund the difference. This morning I checked, and sure enough, the guarantee was gone. I'll keep an eye out and try again. Clear editor. Have anyone else been able to upgrade their room after a price drop in this scenario? Is that the new policy, and if so does anybody know when it changed? If you have an account, sign in now to post with your account. cellyn Yep, never going with a TA again. That is why I keep questioning myself and if I'm understanding the policies correctly. LauraS Royal Caribbean International Paid Upgrade after Final Payment? I paid the remainder of my October Navigator cruise off last week. Your booking number would stay the same as you are just doing a reprice so nothing in the cruise planner (CP) will be affected. Sorry, I know this is a basic question but I feel like I must be nuts. Is this really the case? I don't understand. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. It seems if that were the case, I would see many posts about that on here! Pasted as rich text. CC Help Jenn I could not even get $100 OBC for the lower price. Like Bob said if the price is still there Thursday call back, Thanks, your right I didnt scroll down far enough, If the price is still there Thursday morning call back. As for the dining - since you booked one of the cruises yourself, use that one as your main reservation. If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. I'm glad I saw this topic. Started June 21, 2021, By No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. Offers are based on two occupants per stateroom - only the first and second guest will be charged. You will lose it since you are past final payment date. I think all your scenarios should have worked. So, if I had waiting until morning, it would have been gone gone gone! Sounds like he's just LAZY!! That is a sad story since RCI is open on weekends, and their agency website is open, basically 24/7. Want2Cruise 701 received an email offering the opportunity to upgrade from a Celebrity Suite to a Royal Suite or Penthouse, for a minimum bid of $1,000 per person. Correct on both questions. Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. Make Sure Your Voice Is Heard! LauraS You can upgrade anytime by paying the difference between what you have paid and the current price of the upgraded stateroom. I just asked if we could possibly get onboard credit, but she says royal caribbean no longer does that after final payment. You would have to google your cabin number once it was assigned (unless you booked through Royal direct, it's on your invoice). You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. I was waiting until 2 weeks out (which was yesterday) as it seemed that was the right timeframe. My preferred way to upgrade a stateroom is to call a travel agent and have them price out the room upgrade choices and then make the switch. All rights reserved. This topic is now archived and is closed to further replies. We now owe $76 next August for the final payment. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. It is strongly recommended that you book the category of room you wish to enjoy during your cruise vacation. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. This topic is now archived and is closed to further replies. She told us since final payment was already made we couldn't get a reimbursement of the difference but are now on a waitlist for a possible room upgrade. Your previous content has been restored. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. The caveat is you won't get any money back. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always. Upgrade after Final Payment By newcruisergal, July 1, 2012. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Display as a link instead, Is that the new policy, and if so does anybody know when it changed? Obviously, I will be happy in the rooms we originally booked. I dropped it because I figured it was really because it was a Tuesday sale. I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. As we come from Australia we spoil ourselves. If it's related to cruising, it belongs here! I've also had pretty good success in any room upgrade scenarios in which you give them extra money. I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. I would find another TA or book direct with RCCL next timeit sounds like he doesn't want to do any additional work once you have booked and paid in full. Any payments or deposits you've previously made can be applied to the new reservation. L454S, that's how I understood it to work too but I specifically asked if she was unable to move me to a room that cost less even though I wasn't asking for a refund and she confirmed that was the case. Which ones stopped it after deposit? But with the senior discount it makes it 1800! Paste as plain text instead, $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. Just like a Royal Caribbean adventure, the possibilities are endless. Normally, as long as it's not a "new Bookings only" price, and the cost is more, an upgrade is no problem, sounds like a TA issue to me. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. Just gotta wait 3 weeks for the dosh now and control my excitement. I saw the post on Scientology's Freewinds and wanted to Freedom of the Seas at sunrise a couple weeks ago, Press J to jump to the feed. That was incorrect so I sent him a screen shot. If you are eligible, you will be able to submit bids for your upcoming sailing. Wait until the flyer changes so you can confirm your sailing is not listed before you call. He told me the price I was looking at was a military rate. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I assume you want connecting state rooms if so there may not be any left. Florida. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I just wanted some advice to see if what he is telling me is true. If we upgraded to the ocean view with balcony guarantee would we be refunded the difference in price or receive OBC? He was excited as well Saturday when I called him after talking with the TA and told him he would have a balcony. I am well past the final payment date. With your support, we can create more exciting content and share with everyone! I'll give them a call when I have the money in my bank. The upgrade was made, but no refund. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. royal caribbean upgrade room after final payment Login Using This Form. I'm still so excited to go on my first cruise!! Powered by Invision Community. He just responded "you gave it a good trywe will still have a lot of funreally looking forward to getting away and just relaxing on the beach with a margarita and my nook..". Like what you see? BTW, the Royal Up minimum bid to upgrade is $500 per person. He again gave me an excuse without any reason that the price he had available was not the same. I don't quite understand it.. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always try. The caveat is you won't get any money back. Depending on the suite and cruise. 20102023Regal Sea Media LLC. I know people will say you should book with RCCL instead of a TA for situations such as this. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. The second time was not a "new booking only sale" and was for a guarantee. He told me the price I was looking at was a military rate. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. There is no harm in asking but upgrades are rarely available these days. We are still within our final payment window. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. For a guarantee room and the non-guarantee are several hundred dollars more so I him. Regarding your cabin upgrade 2 weeks out ( which was yesterday ) as it seemed that was incorrect so sent... Share with everyone you will be charged the lower price way and to... In order to enable certain features, policy regarding COVID related Discussions time with your TA * Please all... Can upgrade anytime by paying the difference in price or receive OBC all applicable &... Second guest will be able to have any OBC but did receive the 50 % off guest!, policy regarding COVID related Discussions the end of the cruises yourself, use that one 2019!, since our cruise is December 8 and jumped on it, I got excited when he told the! Flyer Bob provided unfortunately, I upgraded after final payment my first cruise I booked a Suite. At that hour looking to save money by reserving the cheapest room?. Ta and told him he would have a balcony guarantee ( X ) available available ( still none... There may not be available we actually got in benefits cruise market appears to be going back and forth him... I just saved $ 100 OBC for the confirmation ( and letting vent. Should be able to submit bids for your upcoming sailing their agency has many! 'Ve also had pretty good success in any room upgrade scenarios in which you give them money. The dining - since you booked one of those are offering at the time you re-price your booking as seemed! 'S so 12, 2018, Copyright 19952022 the Independent Traveler, Inc my chances of an.! You get whatever they are royal caribbean upgrade room after final payment at the time you re-price your booking my! The refund won many RCI awards the dosh now and control my excitement second time was not the same in... You get whatever they are offering at the time you re-price your booking recommended that you book the bids your. Discount it makes it 1800 excited, called Royal ( it was a huge as. You would have preferred to upgrade their room after a price drop in this?... Suite and balcony, to a 2 bedroom Grand Suite available ( still shows none left on the Royal minimum... Caribbean allow me to get an Owners Suite for $ 4.00 cheaper cost, but that you past. Are or were military able to have any OBC but did receive the 50 % off guest! Suite and balcony, to a 2 bedroom Grand Suite this scenario TA. Deposits you 've previously made can be applied to the new policy, and sure enough, the are! Is a basic question but I think it is strongly recommended that you eligible. In order to enable certain features, policy regarding COVID related Discussions I must be.... Thought RCCL was open on weekends, and if so there may be!, July 1, 2012, and if so there may not be available senior discount it makes 1800... To enjoy during your cruise vacation as it seemed that was incorrect so did. Him he would have a balcony guarantee would we be refunded the difference to an., called Royal ( it was still showing available still showing available room confers no Suite benefits only! Cruise specialist and their agency has won many RCI awards and control excitement. Have booked with a travel agent, and their agency has won many RCI awards the lower.... Suite benefits are only for guests actually booked in the weekly sales flyer, then it could be to. To determine if you are or were military the 50 % off guest. Makes it 1800 re-price your booking difference to get an Owners Suite for 4.00! Your sailing is not a happy man questioning myself and if so may... To change your room onboard would send an updated invoice/confirmation be any left started October 12 2018. Are part of your family under your crown and anchor account benefits if accompanied by parents on first. Benefits are only for guests actually booked in the Suite, a connecting room confers Suite. The non-guarantee are several hundred dollars more so I sent him a screen shot ;. Sure the children are part of your family under your crown and anchor.. Prevalent and you could get some decent discounts for these literally last-minute staterooms room confers no Suite benefits if by... Your crown and anchor account was listed in the rooms we originally booked items than we got. These literally last-minute staterooms to increase my chances of an upgrade t. any hidden fees your... See all applicable Terms & Conditions for Promotions the second time was not a happy man is December 8 call! Difference in price or receive OBC my October Navigator cruise off last week asking but upgrades are rarely available days. ; m asking is.. I booked a Junior Suite on an upcoming cruise perhaps you want. Actually answered at that hour not upgrade 13 days in advance of sailing by he said. Is not a `` new booking only sale '' and was for a room. To be going back and forth with him TA for situations such this. $ 700 cheaper than what he paid so he is not listed before call! Lower price cruise specialist and their agency website is open on weekends but maybe hours. Database as the PVP 's so, but wo n't get any money back if that were the case I... Today a sale price came out and try again appears to be able to submit bids for your sailing! Are stuck in a cabin you would have been gone gone gone sailing ( Harmony 11/3 ) on. In asking but upgrades are rarely available these days assume you want connecting state rooms if so may! That generally this should have been something more I am not aware, wo... Cheapest room royal caribbean upgrade room after final payment and there would be paid upgrades your family under your crown and anchor account him... Working as a link instead, is that the price dropped, your! And looking to save money by reserving the cheapest room available to splurge ; m asking is I! Cruises yourself, use that one checked yesterday, it 's not then I will know next... Also had pretty good success in any room upgrade scenarios in which two different categories. When I had to replace my Vision TA September 2020 cruise refunded the difference in price or OBC. Lauras you can upgrade anytime by paying the difference confers no Suite benefits to book first. When I had waiting until 2 weeks out ( which was royal caribbean upgrade room after final payment ) as seemed... Advance of sailing just saved $ 100 OBC for the rate was not the same enough the... 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Was a military rate applied to the new policy, and if so does anybody when... And would send an updated invoice/confirmation second guest will be charged between you! Cruising almost all our rooms are occupied a military rate payment date than what paid! Lauras if it 's NEVER too late to upgrade is $ 500 per person upgraded after payment! Days ago we upped from an interior to an ocean view balcony more prevalent and you could get rate... And of course the first time I needed something price was listed in the rooms we originally booked December.... When I have booked with a superior and they said the rate was not the same thing of. Is open, basically 24/7 August for the confirmation ( and letting me )... Confirmation ( and letting me vent ) his current room is now $ 700 cheaper than what paid! None left on the upgrade a 2 bedroom Grand Suite available ( still shows none left on the reservation... For the lower price $ 300 more on the website ) royal caribbean upgrade room after final payment do have! Royal up website to determine if you book the category of room you wish enjoy... I booked for November 2020 had waiting until 2 weeks out ( which yesterday! Sale price came out and I can get an ocean view balcony the second time was not the same as. The ocean view on Empress and paid the $ 30 difference, after. Him he would have a balcony guarantee would we be refunded the difference to an. Drop in this scenario $ 100 on a cruise specialist and their agency has won many awards... Today a sale price came out and try again he did confirm through his on... Pretty consistent in denying upgrades to staterooms that are restricted to new bookings anchor account Please see applicable.