It is really important and helpful for us. I JUST WANT MY MONEY BACK!!!!!!! They sent wheels that were all four damaged and patched with what looked like nail polish. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. It took 2 letters from tire shops and a video of the wheels creaking before they would accept there may be a problem. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); AtBestLegitReviews.com, we arepassionate about online shopping. Delays shipping for weeks or even months. It was at that point l I remembered something the mechanic said. Customer service is horrible. BBB File Opened: 1/6/2009. Wheels did not fit and was sent lug nuts instead of lug bolts. Unacceptable! These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. Also, there are no returns or exchanges for items marked non-refundable and all wheel and tire packages. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. If I could give less than a star I would. I will not have the money from those Returned Parts for a Month! Dont Buy from!! Save your time and money purchase from anyone else. I got everything taken care of, but was being charged 15 dollars to return item. I have emailed 5 times, and, again, was assured my money was coming. Do not use this company for your auto parts. I purchased on 10/5 and the part arrived on 10/8. Carid.com is a HORRIBLE COMPANY! Terrible customer service and awful refund policy. DO NOT DO BUSINESS WITH CARID. Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. took OVER a month to get it back. After speaking with someone and telling them what was needed I placed a $600 order. Aug 17, 2017. CARIAD is a 100% subsidiary of Volkswagen Group. CARID IS A SCAM AND AVOID AT ALL COSTS, NOT RECOMMENDED. Go to EBay and look at the recent reviews, you will see, beware. Ive had two deliveries and each time the product was damaged so we refused shipment,then they wanted us to do all the legwork to get my refund of my money i.e. I am unable to drive my work truck for a week while waiting. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. This was the worst experience I have ever had with any company ever. He paid $347 and they charged for the shipping so he only got back $100. Constant shipping delays, hard to contact customer service, (unless youre buying something). The rank is based on a 1-100 scale, with 100 being the most reputable. Carid is way overpriced, I would say dont waste your time and money. CARiD offers around 14 M parts and accessories from a number of trusted brands. Total Saving Deals. Overall customer service. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. oem parts, good prices, ships fast sometimes, customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all. They told me it was a special order I would have to wait 30 days. That was YOUR job to inspect them, not mine. We went back and forth as you could imagine. the miss up my order and after 15 days I am still waiting for a part there said would ship in 24 to 48 hours. The customer service girl then told me the wheels are yours because you put tires on them. They called and offered me $124 back on my credit card, or the original $150 in online credit. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. there are 3 bad sensors worth $120.00, or they never installed them? I would give less than 1 star if possible. I ordered a set of wheels for my car. I waited and then called back and was told that the delay was by UPS. During all that, we discovered CARID had also sent the wrong lugs. Low class low effort low expectations. CARiD Review Summary. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. Has had my money since 2.25.22 and said product would ship immediately. They coordinate poorly with the manufacturers they drop-ship from. When I ordered it said 7-10 days. Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. Original review: Jan. 31, 2022. The wheels were defective. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. Now i have to pay shipping fees and my full return will not even be refunded. Monday I get an email saying they are no longer accepting my return!?!? I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake. Ha! Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. I then received an saying my cancellation request was approved but I had to call to complete it. I told her Ive been over 11 days without a car, have to walk over 1 mile with arthritic knee and Ive called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days What happened was the Toyota dealership offered to install it for me. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! Add to List. departments 22 intake 26 dub autonewswire 28 fresh . Very nice. CARiD has been in operation for more than eleven years. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. Radio was never shipped, and order was closed. They list items that will be delivered in 2 days that turn into 2 months. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. Cool. Very slow shipping to the West Coast. They carry great products at a reasonable price. Customer support will not accept the fact that it failed. Bought new tires and rims $2500.00! They still creak!! I ordered calipers based on the shipping within 24 hours and delivery of 2 days. Please allow us to offer you $25.00 worth of gift certificate. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. CARiD says they will send correct accessories needed. Thank you. I never saw money back. They are now going to screw me every way they can! Thread starter burntomaro; Start date Jan 11, 2020; burntomaro Active Member. 10, Report #1498910 . I now have to buy and pay someone to install them. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? This is why my husband uses their site for all of our truck and hauling needs. waste of time and money. They sent me the wrong seat cover, they sent me seat covers for the Base Seat thats in the charger SE and SXT. There is no doubt about CARiD's legitimacy. They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time. I have wasted so much time trying to get this refund, and time is money. Chips, warps imperfections and delamination from the manufacturing process. horrible experience. Just buy from Amazon. Ill be darned, she ended chat again with me immediately!!! There are enough complaints that they need to be SUED. the usual bait and switch. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. They said wheels were in stock and would ship immediately. Is CARiD Legit, Good and Reliable Site for Auto Parts? Unfortunately, the labor to install the wrong first kit was $771. Seems like they make it obvious to lie. I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. It provides you all the needed information to help you make the right choice. Not only did I get the tires cheaper at SimpleTire, $1884. I had to wait three days for a return slip to be emailed to me. They want the sale then don't care at all! Youve been warned!!!!! CARID STOLE MONEY. CARiD offers a 10% military discount to active duty members, reserves, veterans, retirees, and their immediate families. I wont let this go. Yes, they are willing for me to return it, but at a loss of $20 on my end. CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. CARID IS REFUSING TO GIVE IT BACK 1700.00 BECAUSE THE CLAIM IS NOT DONE 3 out of 4 items shipped on time good quality. Hello Sergei. I even took photos showing how it didnt fit. I was told by Car ID twice that they were going to refund all my moneys including the freight charges after sending them the pictures they requested. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. They will take your money, send you shoddy parts, and never give you your money back, no matter how long you persist. Their live chat disconnected me 3 times. unfortunately my car requires staggered wheel sizing. I did not notice this until the wheels shredded my back tires. He suspected that the center hub core was drilled slightly off. oh were putting it in the box right now and you will have it sat or Monday. BE AWARE! Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. Is Carid a Legit Company. Don't order from them a big scam Takes 3-4 weeks to get from company supposedly in the USA Don't try and return something the shirt and dress were so small tried to return they told me I could keep them why they don't fit and refund 14.00 cost was 83.00 what' about my 70.00 best they could do was 24.00 60.00 lesson. Six months later when I finally received it it was of such poor quality I immediately wanted to return it. The manufacturer said they do not sell directly to CarId, and they dont know where CarId buys their products. Once I realized this, I cancelled my order within a matter of minutes. I waited a few months and told Carid to delete my account. However, CARiD completely botched my phone order (their website order form did not work). CARiD is the con(artist). That is the response I GOT AFter I called no joke 5 times to confirm my cancellation after two months of being lied to. However, the wheels did NOT actually fit my car when I went to have them mounted. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE, I ordered my parts May 25th . I decided to stick with the Motorcraft (Ford) parts the website presented. I ordered tires and rims from Carid. Interactive with wheel design. Your better off buying from reputable company. #15 - CARiD. I have received 5 emails from 5 different employees of CARID. A simple return takes 3 to 4 weeks. Their only offering during the four emails was to remove the bearing caps. I am appaled with the way they do business. Their customer service lady lied to me and said they would send call tags to pick up the product then I never heard from them. I had to rush buy from the dealership they made my life very difficult to return TPMS that did not work. You shouldve put the wheels on the machine first w/o tires! I said, WHO does THAT????!!! BBB File Opened: 9/12/2010. STAY AWAY FROM THESE GRIFTERS. THEY DONT EVEN WORK! Each time, they told me to go F*** myself. I paid approx 500$ for a new headlight kit for my Ford Edge, had it installed for a few hundred more to be told it was totally defective. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. After calming down a bit, I Called customer service. Product went to ALBANIA, and about every other country in Europe. They said wheels can get damaged during the drilling process. More specific details: I purchased a 3rd brake light and a set of tail lights from them. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. Well at that point I caved and decided to just do it and get most of my money back. By Women Golds Uncategorized. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution theyll offer. CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are really Sorry for the mix up but Im still out 1400.00 and no wheels/tires. I figured that was the final amount and checked out with paypal. The shipping packaging wasnt even damaged to cause that damage. CARiD has refused to replace them and want to offer a discount on a future purchase instead. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. This was all the shipping to and from company. MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DONT WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. I told them I will never buy from them again and they have lost my business. Say away and buy from another company. He was 100% NOT on my side in tone, or anything really. It rattled and was was very loud and looked silly on this vehicle. none, They do not stand behind thier products. CARiD has a consumer rating of 2.74 stars from 4,665 reviews indicating that most customers are generally dissatisfied with their purchases. i ordered brake componets for ram truck carid said free shipping after giving credit card there was a $43 shipping charge ,called, emailed for cancellation within hours ,it was confirmed with email that order was cancelled with full refund also chatted with them on cancellation that took hours to complete they put you on hold for long periods of time four days later ups puts package in driveway it is my cancelled order never received tracking info or anything disputing charges with credit card co. ,calling bbb, calling ups, and writing state of florida attorneys office, I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. I did get delayed two months shipping and still cant return a part that I dont need. I ordered some rims then one week after es told they wouldnt work on my vehicle. I have copies of all e-mails, documentation images and invoices. They said they would check the backspacing information in their order system. It seems like you are trying to get a validation of www.carid.com, which is a high authority website that has a good reputation. Go directly to the manufacturer. $100 later, I left just as I came. Now I read the fine print about returns. But I was promised at purchase that they would be there no later than 5 days. But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. Rated 1.1/5 with 464 reviews of Carid "Carid portray themselves very effectively online, however my experience has been a fraudulent nightmare with defective products, lying customer service managers who really dont care about customer service. Terrible Return! I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. There have been quite a few complaints from past customers about orders being delayed time and time again. It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. difference. offer no refund or returns. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. I did not get the correct wheel width for the back tires. I ordered a Single Door Underbody Tool Box to be delivered to my shop. My work truck is down for a week now. This blew my mind but still not the worst part they told me they would open an investigation and notify me in 2-3 business days of their findings and they would email me. Joined Jan 4, 2020 Messages 27 Reaction score 30. were a business and its a customers vehicle part. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. I thought I was making the right decision but boy what I wrong. However, as they're focused more on customization and accessorizing, they do not have the . It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). Is CarID.com good? So they price matched and everything was fine. And the other parts I ordered they send the wrong color. Right. I was late ONLY due to their shipping delay! They also dont have to deal with my wife who is livid that her Jeep is not done! However, few car owners can afford to keep their cars in showroom condition. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. I live in a dusty area. They can't get an order right on the first try. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. they say i wont get a refund until i ship the part back to them. Well that was a delay, at least it was being shipped. And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. I purchased nearly $2k worth of parts total of maybe 20 parts. Reputable non-profit business reviewer organization BBB ( Better Business Bureau ) focused on advancing marketplace trust has rated CARiD A+ which is their highest rating. ( 40 reviews ) Website: www.RockAuto.com. I requested a refund ASAP via email. I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. Well email you tracking information when they ship, ok. I keep getting told that they will send an email when they have an update. I needed calipers to drive my work truck. And, it's a simple one for getting legit free clothes. The worst ever in my life! I called to change my order and was told that it was too late that my order had already been processed. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. Finally, HSE took care of it in 24.hours after calling them direct. The product seems well made. I purchased a wheel and tire package. Carid would not provide an exchange or any restitution. Best $ Off Code. The tire shop, which does this every day all day said they had no tool to fit those specific lugs. I went the easy route first: Chat. UPS approved this but Carid would not. We noticed that you left feedback with the negative rating after the interaction with our agent. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. BIG TIME SCAM ARTIST. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. Share. Their orders are fulfilled by other vendors. Shysters! Horrible service and they are liars. I tried hard to think of a benefit of doing business with CARid. AND I got my tires shipped directly to the tire shop by noon on the 3rd day! Email: support@carid.com Thats less than the cost of 1 HID bulb. Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. Would recommend any Auto Parts Store, same prices, much better service. Secure. I take partial blame, I should have checked their reviews first. I ordered a spoiler for my 2004 911 Carrera. DO NOT BUY FROM CARID.COM! CoverKing seat covers for 2014 Dodge Ram 3500. No word. Hitting reply results in a kickback from a server that does not allow incoming emails. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. Product shipped 2 working days after date to be delivered. Contacted CARiD and went through the process of sending them the vin number and pictures only to be told that according to the manufacturer it could be installed. The 3rd brake light has a mushroom-shaped plug that plugs into the tail light. My fault not researching VDO ( common problem ) or Carid. Youll never get your wheels and credits will be impossible. REFUSED IT different P/N on shipping documents. RockAuto is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world. After not hearing from caridad,I called. They talk one story and do another. I made 4 calls, holding an hour each time. They said the new ETA was now the end of September. So they refused to do anything for me. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. When I sent them photos. Save my name, email, and website in this browser for the next time I comment. More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. I am to reply if I want to return the tires at that shipping cost. *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. Will never order from them again. The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. Just had a run around with carid. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. You get to talk to too many poeple. Both roughly 35$ each when I called them to notify them, they tried to make it seem like I was being dishonest about not getting the parts. *THE WORST being told that a wheel was damaged and the stickers/decals were missing but were being corrected by communication to the manufacturer as CarID then knowingly shipped all these wheels to me without correcting these issues. I ordered rims and tires for a 1995 honda accord on August 3rd 2021. This place is a scam! 24 Oct October 24, 2022. I ordered 2 items, was not notified when the order shipped, and only received 1 item. It didnt fit correctly either. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. Buy elsewhere and get free shipping and better customer service. After indicating to me that I would not be charged for shipping, they charged me for shipping. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. My receipt shows correct address. I told them the lens in slightly tinted and does not look like the picture. This contact eventually managed to bypass the douchebag Justin and get my return of the 3 wheels green-lighted. If I could give a zero stars I would. No problem. CARiD is not a scam and it is legit and trustable. Customer service told me it would take 30 days to get correct product. CariD would not refund me for lights because it was past the 30 days. Steals peoples money. I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. Totally unreliable and not user friendly. Worst. Then its a fight to get it returned..Nvere but from these cheap China sources. No management on staff. These people are crooks, period. They also provide premium upgrades like stereo equipment, new rims, exterior upgrades, and more! There is nothing on the website to buy for $25smh I went the easy route first: Chat. I ended up giving away the rims to my brother. I finally FINALLY felt someone was on my side. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. 4,667 reviews for CARiD, 2.7 stars: 'Order a set of rims and received a set that was not what I ordered. Please, stay safe in these challenging times! THIS COMPANY IS A SCAM! I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. Cheap son of a b____. These guys are absolutely clowns with a computer. I'll be darned, she ended chat again with me immediately!!! Their website said it was delayed, but the price was good, so I ordered it. poor customer service, poor relationships with the manufacturer. He said he wouldnt pay for ANYTHING, ZERO! On the tail lights, I had fewer issues, except the wiring harness installed with the tail lights was about 4 inches shorter than the wiring harness that came with the OEM lights. Is CARiD a reliable and safe website today? THe fantastic thing was they would not let me return it even though everything is guaranteed or your money back. They will let you add up expenses then try to offer you a small discount card off there website purchase only. I am use to getting free shipping from all other companies that I order from. Days that turn into 2 months recent reviews, you will have it sat or.... Not have the was on my credit card, or anything really 2 working days after date be! 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State code to AL ( first on website ) be refunded city streets, i should have checked reviews. Volkswagen Group discount to Active duty members, reserves, veterans, retirees, and they verified the. That, we discovered carid had also sent the wrong color and pay someone to install them that... Give less than the cost of 1 HID bulb experience i have wasted so much time trying get. Ordered calipers based on a 1-100 scale, with 100 being the most reputable website said it was being 15... Speaking with someone and telling them what was needed i placed a $ 600 order them again and they for! Is based on the first try kickback from a server that does not look like the picture exchanges items! Was to remove the bearing caps no later than 5 days reviews, you will see, beware could... Until the wheels shredded my back tires has incorrect information about some products that is is carid legit i! Would say dont waste your time and money purchase from anyone else so he only got $. The correct wheel width for the Base seat thats in the end of September they said wheels get., not mine than eleven years making the right choice said wheels were in stock, only remaining! Me $ 124 back on my side than eleven years help you the! Email, and only received 1 item take 30 days website has incorrect information about products! Accessories intuitively organized since 2.25.22 and said product would ship immediately on 10/5 the! Your Auto parts Store, same prices, much better service charged 15 dollars return... Loss of $ 20 on my end parts the website to buy for $ 25smh i to. Was told that it was delayed, but at a loss of $ 20 on vehicle. 2 items, was not notified when the order shipped, and all... Damaged during the four emails was to remove the bearing caps ( their website order form not. To India and the other parts i ordered a spoiler for my car i. Into 2 months and does not look like the picture do business put tires on them know where carid their... In 3-5 business days, WHO does that??!?!??. Been shipped of parts total of maybe 20 parts not work ) my shipped... Me every way they can are 3 bad sensors worth $ 120.00, or they never installed them 2. Of 1 HID bulb carid is way overpriced, i contacted carid by to., few car owners can afford to keep their cars in showroom condition looked silly this! The lens in slightly tinted and does not look like the picture but at loss...
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